ettika faq
FREQUENTLY ASKED QUESTIONS
Placing an order with Ettika
How can I reach someone regarding my order?
Please e-mail orders@ettika.com regarding your online order or reach us by phone: 213-817-5510. Please have either your order number or the e-mail address used to place the order ready.
Will I be charged sales tax?
All shipments with a California, New Jersey, Virginia, Georgia, and Illinois address will be charged a sales tax onto your total order.
Pre Ordering Items
All items available for Pre Order will have their listed "Shipping Begins" date above the Pre Order button on the product page. Please note that if you have an order that contains Pre Order and non Pre Order items, your available items will ship out to you immediately. Your pre order item(s) will ship out once they are available, on their listed ship date. You will receive a shipping notification and tracking via e-mail for each part of your order that ships. If you have any questions regarding your pre order, please reach out to us at orders@ettika.com with your order number.
Bulk Orders
Looking to place an order for a special event, bridal party, or corporate gifting? Fill out our bulk order form and we will help you build your order.
Shipping Information
How long until I receive my order?
Our warehouse is open Monday - Friday. We process domestic orders within 1-2 business days. Please note that International orders over $150 typically take 2-5 business days to process before shipped. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Upon receiving the shipping notification, standard shipping within the US then takes 3-7 business days to arrive. Be sure to select a delivery method that will allow your item to be delivered in the time-frame you are looking for. Please allow an extra 2-3 business days of processing time in some cases such as the holiday season, promotions, or sales.
Do you ship internationally?
Yes, we ship worldwide! Please be aware of any international delivery delays and/or other current global shipping issues that may be taking place in your region. Also note that International orders over $150 typically take 2-5 business days to process before shipped. You will be able to track your package with your shipping notification email each step of the way. If you have any questions with your international orders, please email us at: orders@ettika.com.
What are my shipping options?
For all U.S. (domestic) shipments, we offer services through United States Postal Service (USPS) and UPS. You may select your preferred shipping method at time of check out. All international orders will be shipped using DHL. Please use our shipping calculator at checkout to see your shipping rate. We've made shipping affordable to our customers across the globe by calculating flat rate shipping prices for domestic and international customers. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from Los Angeles, California.
Do you offer Free Shipping?
We currently offer free standard shipping for orders over $75, and free 2 Day shipping on orders over $150 to US contiguous states including Washington D.C.
Returns, Exchanges, and Refunds for Orders within the U.S
What is your return policy for orders shipped to a U.S. address?
**Please note that all items listed at a reduced price within our Sale Collection and any items marked as Final Sale are not eligible for return.
Please allow up to 3 business days to approve your return. Once we receive your package back at our studio, we will issue your refund in the original amount paid back to your original method of payment.
International Orders
Do you collect duties?
What carrier is used for international shipping?
What is your return policy for International Orders?
Please email us at: order@ettika.com to start processing your return.
Returning merchandise without emailing us to begin the return process will result in the loss of a full refund.
Ettika.com Promotions, Gift Cards and Coupon Codes
How do Ettika Coupon Codes Work?
Any Ettika promotional coupon is only valid on ettika.com during the duration listed on the offer. Ettika Coupons cannot be applied to past orders previous to the offer dates listed. Coupons do not cover any applicable shipping, taxes, duties, and custom charges. If you have questions about a specific coupon code you've received, please reach out to us at info@ettika.com.
Why is my coupon code not working?
The most common reasons are that the promotional period has ended, the item you are trying to apply the coupon to has gone out of stock, or the coupon code does not apply to the product(s) in your cart. Please note, if you do not see the promotion applied on the checkout page after you applied your discount code, the coupon promotion does not apply for the following reasons stated above. Please also note that all of our codes are built under the PST time zone and they begin/expire under that zone. If you ever have any questions about your coupon code, please reach out to orders@ettika.com and we can assist.
How do Ettika Gift Cards Work?
An Ettika Gift Card makes the perfect gift- it always fits! All gift cards are E-Gift Cards and can only be used on ettika.com (no cash value). Ettika Gift Cards can be purchased on our website HERE in various denominations. If the denomination you’d like to purchase is not listed, please e-mail orders@ettika.com and they can make one specifically for you (note: this option is not immediate and may take up to 3 business days to complete). Ettika E-Gift Cards are delivered via e-mail to the e-mail listed on the order within 3 days of purchase. You can have it sent directly to the recipient, or sent to your own e-mail to forward or print.
To use an Ettika Gift Card, simply input the Gift Card code into the “gift card” field during checkout. Different from our coupon codes, our Gift Cards may be used in conjunction with a coupon code and also used to cover shipping or applicable taxes.
Gift Cards are non-refundable.
More Info and How to Care for your New Jewelry
What material is your jewelry?
Ettika is fashion jewelry made of 18k gold plating, gold tone, rose gold tone, silver tone, and rhodium plated metals including brass, zinc, and steel.
All of our jewelry is Nickel Free & Lead Free.
Our earring posts are made with Surgical Steel for sensitive ears.
How do I care for my new jewelry?
Avoid contact with water, sweat, lotions & perfumes as these can tarnish the jewelry. When you are not wearing, store in a jewelry case or soft cloth pouch to prevent damage. See our Care Guide for further info.
Is your jewelry Nickel Free?
Yes! All of our jewelry is nickel and lead free.
How do I find my Ring Size?
Use our size chart below to decide which ring size you are. We recommend taking a string or floss and wrapping it around the finger you'd like to wear your ring on. Then lay it flat to take the measurement and compare it to our size chart.
MORE ABOUT RHODIUM
We are proud and excited to offer you another plating option on our most popular styles. We've made this luxury affordable, while not cutting quality.
THE QUALITY
Rhodium is a precious metal that is in the family of platinum. Rhodium plating increases shine, luster and is more resistant to scratches and tarnishing over other precious metals.
FOR EVERYONE
As a nickel-free metal, Rhodium plating makes your jewelry hypoallergenic!
So if you have a nickel allergy, rhodium plating is a good option for you.
Ettika Retail Locations
How can I find a store that carries Ettika in my area?
Ettika Jewelry is sold to many retailers across the world. To ensure you receive up to date information regarding retailers that are currently carrying the line please contact us via email info@ettika.com. We will be happy to assist in finding the closest store nearest you.
